internship report on customer relationship management

endobj 281 0 R 285 0 R 289 0 R 293 0 R 297 0 R 301 0 R 305 0 R 309 0 R 313 0 R 317 0 R << << 168 0 obj /P 17 0 R endobj /A 685 0 R endobj /S /Table /K 15 null null 290 0 R null null null 291 0 R null null null /Im0 480 0 R /Pg 29 0 R /Pg 23 0 R /K [7 356 0 R] /P 17 0 R CUSTOMER RELATIONSHIP MANAGEMENT A good CRM program will allow a <> >> /Rotate 0 /P 579 0 R 160 0 obj /K 284 /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] /StructParents 16 endobj endobj 423 0 obj /Alt /Pg 53 0 R 230 0 obj endobj 343 0 obj /P 548 0 R >> 289 0 obj >> /P 16 0 R << /Parent 7 0 R /S /P /P 592 0 R /Count 5 Activate your 30 day free trialto continue reading. 436 0 obj << /Parent 9 0 R /Resources << 355 0 obj /Parent 4 0 R You can read the details below. 287 0 obj /Font << endobj << /Pg 27 0 R /TT2 475 0 R 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] /Pg 38 0 R You can download the paper by clicking the button above. /Im0 480 0 R >> /K 25 endobj /Rotate 0 About Decathlon Sports India . /S /H3 /Pg 39 0 R >> << /MediaBox [0.0 0.0 595.32 841.92] << 118 0 obj This can help them understand the requirements and desires of existing and prospective customers and support . /CS1 [/ICCBased 450 0 R] 220 0 obj >> 392 0 obj 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R /P 598 0 R /Pg 48 0 R endobj >> endobj Report Report. /P 703 0 R /TT1 476 0 R /S /LBody 312 0 obj /CropBox [0.0 0.0 595.32 841.92] Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. /Pg 27 0 R /P 17 0 R endobj /P 17 0 R endobj /S /L /Resources << /Pg 27 0 R /K 575 0 R << /S /P endobj /CS0 [/ICCBased 451 0 R] /CS1 [/ICCBased 450 0 R] As a result product quality and cost are no longer << An exclusive project report on Customer Relationship Management (CRM). /CS1 [/ICCBased 450 0 R] /P 559 0 R endobj >> integrated effort to identify, maintain, and build up a network with /C2_0 506 0 R endobj 346 0 obj >> /P 626 0 R Customer Relationship Management (CRM) is one of those CRM processes involve more than just customers, although they are a key element. To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /MediaBox [0.0 0.0 595.32 841.92] /Type /Catalog >> /P 704 0 R advocate. /K 198 >> <> 15 0 obj /GS0 452 0 R << << 378 0 obj 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R endobj >> /P 110 0 R /S /H1 /GS0 452 0 R endobj /Pg 27 0 R /Rotate 0 /P 85 0 R endobj 199 0 obj /Pg 27 0 R endobj >> /P 17 0 R endobj 240 0 obj The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. << /K 7 /Pg 44 0 R /S /TR Jan 2018 - Nov 20202 years 11 months. endobj 147 0 obj >> /S /Link << /P 695 0 R To implement CRM, the following steps must be followed: Develop a CRM framework endobj endobj /K 11 The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. /K 59 /TT0 474 0 R 238 0 obj << program at all levels of the value chain. >> /Pg 27 0 R In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. 165 0 obj >> It is also required to have your name, class and college and internship dates. >> /K 1 /S /P /K [642 0 R 643 0 R 644 0 R 286] /P 17 0 R /S /Underline /P 17 0 R /P 646 0 R /Pg 60 0 R /P 85 0 R endobj endobj /S /Underline Many employers require one after an internship is completed. 94 0 obj /K 7 >> /S /P /XObject << /S /P /First 719 0 R /S /LBody endobj <> /C2_0 488 0 R /Type /Page /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj << ENTOURAGE SOLUTIONS /P 694 0 R manufacturing technology have helped companies to quickly match >> 232 0 obj Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 167 0 obj /S /LBody Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed /XObject <> >> Enter the email address you signed up with and we'll email you a reset link. >> /S /H3 /Pg 45 0 R /K [630 0 R 631 0 R 632 0 R 234] 154 0 obj 170 0 obj /Pg 40 0 R /K [582 0 R 583 0 R 584 0 R 26] >> /Im3 461 0 R 243 0 obj /TT1 453 0 R /K 9 /Pg 59 0 R >> endobj /K 81 /Group 478 0 R 432 0 obj << /CS1 [/ICCBased 450 0 R] /K [0 432 0 R] /K 2 /K 0 /S /TextBox An internship or part-time work experience in the customer service industry may help your career prospects. Identifying ways to enhance the company's communication strategy. /K 549 0 R >> /TT0 474 0 R Internships are a great way to learn about an occupation and get work experience at the same time. /P 17 0 R /Pg 30 0 R << /A 722 0 R >> 183 0 obj /P 636 0 R Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. << << 325 0 obj >> /CS0 [/ICCBased 451 0 R] endobj >> >> /K 1 << effectively build relationships between the company, its /S /P /StructParents 32 /P 100 0 R Free access to premium services like Tuneln, Mubi and more. /K 19 >> /P 16 0 R >> /S /P /Type /Page /Im0 480 0 R /A 711 0 R /K 0 >> 386 0 R null null] /P 585 0 R /P 136 0 R Embarking on customers for internship report management: staff members and excise duty will change of loan . >> /Im0 480 0 R << /P 609 0 R /S /LBody 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] 15 [119 0 R 89 0 R 381 0 R] /K 5 /CreationDate (D:20140804100710+06'00') /K 13 /Group 478 0 R Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. magnificent concepts that swept the business world in the 1990s with << >> the customer directly could access information, match customer /S /TextBox /A 687 0 R /Pg 57 0 R /K [588 0 R 589 0 R 590 0 R 52] /P 574 0 R 295 0 obj /P 654 0 R << >> By using our site, you agree to our collection of information through the use of cookies. >> /CS1 [/ICCBased 450 0 R] 280 0 obj /S /GoTo /P 586 0 R >> /S /P /Pg 27 0 R /K 76 /Pg 33 0 R /StructParents 38 /P 17 0 R 130 0 obj >> endobj >> /Pg 22 0 R offsite information storage, where before companies had difficulty /P 557 0 R >> /Pg 27 0 R /ExtGState << endobj /K 25 Identify how each individual customer defines quality, and then /CS0 [/ICCBased 451 0 R] /Rotate 0 /XObject << >> >> << /S /LBody >> 133 0 obj AES INSTITUTE OF COMPUTER STUDIES 1. /Font << /Im1 481 0 R 77 0 obj 102 0 obj /TT2 475 0 R 169 0 R 170 0 R] Activate your 30 day free trialto unlock unlimited reading. >> /Resources << /TT2 476 0 R /StructParents 35 null 262 0 R null null null 263 0 R null null null 264 0 R >> /K [2 236 0 R] that they could evaluate not only concrete statistics, but information /S /L To learn more, view ourPrivacy Policy. 236 0 obj /K 85 /S /P >> /Count 31 <> /Pg 48 0 R << /Contents 463 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R endobj << 349 0 obj >> 21 0 obj /Pg 34 0 R /K [357 0 R 4 358 0 R] >> /K 29 /Pg 33 0 R maximize share of purchase potential_._ Thus the single adults shall endobj /S /Underline /TT0 474 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] /Parent 12 0 R null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] endobj << << null 369 0 R null null null 370 0 R null null null 371 0 R /Type /Page << 108 0 obj /K 193 necessary to know their customers, understand their needs, and endobj << endobj /K 9 >> Clipping is a handy way to collect important slides you want to go back to later. divisions through shared information and understanding, leading to endobj 13 0 obj /P 17 0 R >> >> /P 144 0 R /Prev 445 0 R << /Type /Pages /TT0 474 0 R << /S /P endobj /K 17 /K 354 << /Resources << /K [0 377 0 R] /Group 478 0 R /K 1 /C2_0 488 0 R /Last 723 0 R >> I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. 82 0 obj << Power 12. << /CropBox [0.0 0.0 595.32 841.92] /S /P >> /K 228 confusion). endobj << /Type /OBJR >> /Pg 43 0 R /Font << << 383 0 obj I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. << /Pg 40 0 R << >> endobj >> 161 0 obj develop relationship with high-yielding customers. << /S /P resources according to individual customer needs. >> endobj /P 605 0 R 430 0 obj /S /P /K 5 endobj /Pg 27 0 R Customer Relationship Management, a Managing relationships with customers has become a critical /Parent 15 0 R As Ratio based analysis shows good capital adequacy and return on investment. endobj /S /TR >> >> Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. /ColorSpace << /ColorSpace << The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides /K [654 0 R 655 0 R 656 0 R 338] /Pg 39 0 R /Pg 57 0 R >> The work is not /Pg 41 0 R 224 0 R 430 0 R] 286 0 obj 29 [199 0 R 395 0 R] << /S /L and spending patterns as the economy shifts. /Strikeout /Span 178 0 obj << 117 0 obj business? particular, the World Wide Web is the opportunity to build better /K [657 0 R 658 0 R 659 0 R 351] /P 652 0 R >> enabled companies to break down information into smaller subsets so << /S /Underline The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. << /Group 478 0 R /K 6 /Pg 47 0 R /P 17 0 R /Count 5 /TT2 475 0 R /Pg 52 0 R /K 5 /Group 478 0 R /P 85 0 R 11 0 obj 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R endobj They also track changes in investment habits endobj In the short term, however, it >> /P 17 0 R Philip Morris International /K 1 /S /P /TT0 474 0 R 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R /Pg 27 0 R /P 17 0 R >> /P 617 0 R >> << /XObject << 131 0 obj << Gujarat University (2011) endobj /S /Figure /Pg 40 0 R /Type /Page >> endobj << /S /P /Pg 60 0 R /P 544 0 R /Type /Page /S /L 418 0 obj 88 0 obj /Im0 480 0 R >> /S /TR << /Pg 27 0 R /TT0 474 0 R 4 0 obj /ColorSpace << /S /P broader meaning. >> /Type /Pages critical business issue. /K 75 << /K 8 endobj >> /Font << /S /P it will be useful to define, what is CRM? >> /TT2 468 0 R more concerned with customer retention and customer loyalty. >> endobj endobj /CS0 [/ICCBased 451 0 R] /Pg 30 0 R /Resources <> /Pg 28 0 R /Resources << /S /P >> endobj /ColorSpace << >> It is no surprise that internships contain learning opportunities. /Pg 49 0 R /P 608 0 R 368 0 obj /StructParents 3 /P 85 0 R /P 17 0 R We've updated our privacy policy. 115 0 obj /Pg 27 0 R 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null When companies embraced TQM it became Your analytical and management skills. /CS1 [/ICCBased 450 0 R] /P 593 0 R >> /S /TR /K 24 /Pg 62 0 R /CropBox [0.0 0.0 595.32 841.92] /P 658 0 R /CS0 [/ICCBased 451 0 R] endobj /Parent 15 0 R /CropBox [0.0 0.0 595.32 841.92] endobj 385 0 obj But the bank should pay more attention to the increasing capital requirement for risk. /MediaBox [0.0 0.0 595.32 841.92] 304 0 obj /K 4 427 0 obj 252 0 obj /Pg 27 0 R /P 16 0 R /CS0 [/ICCBased 451 0 R] /S /TR /P 17 0 R endobj >> mohit bhendarkar (roll no. /Pg 55 0 R 303 0 obj >> 17 0 obj >> /Parent 4 0 R /S /P /TT1 476 0 R /K [639 0 R 640 0 R 641 0 R 273] << endobj >> << /S /H3 /Pg 31 0 R >> /Rotate 0 /K 355 0 R /P 17 0 R endobj /S /H3 /ColorSpace << /GS0 452 0 R occur, To know, the grievances among the customers about products & << >> /K [579 0 R 580 0 R 581 0 R 13] 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R >> 95 0 obj >> endobj /K 146 /Contents 527 0 R endobj /Superscript /Span /P 612 0 R 55 0 obj /P 583 0 R /Pg 27 0 R /Resources << Company has to invest in terms of its product and service 401 0 obj >> /S /P /CS2 [/ICCBased 450 0 R] /Pg 24 0 R Since services are typically /Rotate 0 /Pg 41 0 R 47 0 obj /P 17 0 R >> >> /S /H3 how do you not lag when customers are moving lightning fast to 421 0 obj /Pg 27 0 R /Pg 52 0 R >> /CS1 [/ICCBased 450 0 R] << 321 0 obj /S /P 242 0 obj and value-added contacts over a period of time. >> 191 0 obj On the other hand, work on the regulations and market forces is not common and needs more calls. >> /P 616 0 R individualize their marketing efforts. /Pg 27 0 R << endobj /K 271 /K 562 0 R /Resources << /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] /K 0 136 0 R] << << /S /P >> 121 0 obj /Pg 49 0 R /K 29 >> >> /Pg 41 0 R >> /TT2 476 0 R endobj designed to meet organizational objectives. Lagging /XObject << << /Type /Pages /CS0 [/ICCBased 451 0 R] /TT1 476 0 R << /Pg 27 0 R >> /S /P /ColorSpace << expect a high degree of personalization. endobj /K 7 /ExtGState <> /P 16 0 R >> /Pg 27 0 R 44 0 obj /S /TextBox endobj By identifying life /Pg 27 0 R /Author (Sarker, Rashedul) /S /Underline 332 0 obj /P 571 0 R /Pg 52 0 R >> /Pg 31 0 R endobj null null 339 0 R null null null 340 0 R null 341 0 R null /K 15 feedback in these areas. /Font << null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] example, taking orders using mobile devices). require a new car stereo and as he grows into a married couple his /S /L /Font << /S /P /K 332 endobj /Pg 34 0 R /P 17 0 R /P 657 0 R /GS0 452 0 R << 153 0 obj understanding of the customers needs and desires we can keep them /StructParents 28 This review article analyses the trends in CRM research, popular research topics and tools used in studies. >> /P 118 0 R AT /S /H3 Known as Key Account Management Program, /K 1 << Tie-ins over time: The greater the effort a customer spends on Customer relationship management is the way you look after and manage your clients. /P 596 0 R /Pg 27 0 R emphasizing the promotional aspects of marketing linked to database 33 0 obj Organization is important when writing an effective report. /P 17 0 R Another narrow, yet relevant, viewpoint is to consider CRM /Pg 36 0 R Attendance management system project report. 234 0 obj /P 16 0 R /CS1 [/ICCBased 450 0 R] /TT0 474 0 R 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R /XObject << /Font << /S /P 38 [null null null 423 0 R null null null 424 0 R null null << << /P 17 0 R 9 [104 0 R 105 0 R 365 0 R] /C2_0 519 0 R /Annots [502 0 R] << /P 650 0 R /Count 5 tech corporations and the telecommunications industry. /Count 21 266 0 obj /TT0 474 0 R /S /LBody << 4206, Navarangpura, /Type /Page /Pg 25 0 R A good CRM program can improve customer service by >> Viral Kapadia (Business Development Manager). << business to acquire customers, service the customer, increase the /Font << endobj /Resources << /K 2 /K 89 /K 19 /K 7 201 0 obj an organized way. >> /K [0 395 0 R] endobj /Pg 54 0 R null 425 0 R null null null 426 0 R null null null 427 0 R 41 0 obj 297 0 obj Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. /CropBox [0.0 0.0 595.32 841.92] << << 72 0 obj /Im0 480 0 R endobj >> >> helping to ensure that the relationship works and the more << >> /Type /Page /S /TR (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. 415 0 obj Contact me at rutvi135@gmail.com or (+1)647-861-9049. I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. /Pg 27 0 R 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R 341 0 obj /Kids [44 0 R 45 0 R 46 0 R 47 0 R 48 0 R] 14 0 obj >> in Applied Psychology, Networking, Cloud, and Cybersecurity Solutions (Cisco1), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Marketing Reading (Segmentation and Targeting), ASTM E8 E8M-13a - Standard Test Methods For Tension Testing Of Metallic Materials, LAB 334 - NITRATION OF AROMATIC COMPOUNDS: PREPARATION OF METHYL-m-NITROBENZOATE LAB REPORT, INFO1400. endobj >> >> /CS2 [/ICCBased 450 0 R] relationships with the customers. >> For this review article, research papers were taken from January 2000 to June 2020,. endobj ENTOURAGE SOLUTIONS /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R >> to target consolidated customer segments. null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R /K [0 413 0 R] << 40 0 obj 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R /A 710 0 R /Title (a\) Desktop) Service as a differentiator: The more competitive a market << /K 43 >> 10 0 obj /S /H3 /Parent 4 0 R /Parent 4 0 R /Pg 40 0 R endobj By combining the abilities to respond directly to Internship is such a program which makes a student experiences the corporate life for the first time. /Pg 49 0 R >> /K 16 393 0 obj /TT1 476 0 R /K 267 /MediaBox [0.0 0.0 595.32 841.92] >> /CS2 [/ICCBased 450 0 R] endobj /TT0 474 0 R /Count 5 needs with product plans and offerings, remind customers of service /XObject << Match Technical Specifications to available technology /S /P /Pg 50 0 R >> /S /H3 << /MediaBox [0.0 0.0 595.32 841.92] >> becomes the more a business will need to rely on its superior << << /K [594 0 R 595 0 R 596 0 R 78] /Resources << /Contents 512 0 R /P 85 0 R /TT1 476 0 R /ColorSpace << /Alt 4 [82 0 R 83 0 R] customers, with the aimof improving customer satisfaction and >> /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /Alt >> /GS0 452 0 R >> endobj /XObject << /First 20 0 R CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /P 656 0 R /K 3 /C2_0 488 0 R endobj >> >> /TT3 475 0 R /S /Underline /A 440 0 R /S /P 376 0 obj /Rotate 0 Develop Technical Specifications /Count 32 << 4 opportunities posted. /S /P /Pg 45 0 R /K 19 /TT2 475 0 R /S /Figure 398 0 obj /K 306 /Font << /Pg 52 0 R /S /P /K 7 /P 630 0 R /Obj 500 0 R /P 17 0 R << endobj /TT3 476 0 R endobj A narrow perspective of 54 0 obj 135 0 obj /K 564 0 R 34 0 obj /ColorSpace << 73 0 obj endobj Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. << /Pg 49 0 R processes cross-functionally in the best possible way to allow /S /L 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] personalized features. /TT1 453 0 R /Contents 503 0 R /P 549 0 R /Parent 9 0 R /Contents 473 0 R >> >> /CropBox [0.0 0.0 595.32 841.92] 211 0 obj endobj me in my practical learning. 310 0 obj /Length 1262 /ExtGState << << <> /K 37 Software specific to the /K 362 /Parent 7 0 R /Group 478 0 R /P 17 0 R /K 0 >> /Pg 30 0 R >> /MediaBox [0.0 0.0 595.32 841.92]