We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Engineers from Openreach managed to cut our telephone line while they were working on our road. Noisy faults often dont show up on a line test result. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Find out more about the BT Business app and how to download it. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. How long is the appointment? Help and support; Contact BT; Back. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Ring sky told an engineer will come out in the next 48 hrs. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. If you arent available, someone over 18 will need to be around. Job Responsibilities: Undertake poling when required Work on Working from home no service passing the buck. 01-04-2021 Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. I need an engineer to come to my premises to fix a broadband fault. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. They'll aim to do this within 5 working days of you placing your order. These cookies ensure basic functionalities and security features of the website, anonymously. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. An engineer visit is requested, and no fault is found. Read about our approach to external linking. 30-03-2021 01-04-2021 All in a day's work | 17 comments on LinkedIn If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Our broadband then stopped working completely. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Do openreach/ BT engineers work 24/7 ? I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. So we have a line that works upstairs but he has broken the one we want downstairs. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. This could be when: We only charge for repair work on a small number of fault reports. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. A specific time cannot be given and access must be available for the entire slot. But opting out of some of these cookies may affect your browsing experience. 30-03-2021 . Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Missed appointments. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. The cookie is used to store the user consent for the cookies in the category "Performance". these comments are my own and in no way represent any company that i may or may not be linked too. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans BT. If the work is not complex, they'll carry out all the external work required. However, you may visit "Cookie Settings" to provide a controlled consent. Theres no charge for most engineer visits. . It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. If the engineer is already working on the fault, then you won't be able to change the appointment. on 12h52. This cookie is set by GDPR Cookie Consent plugin. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Again, no one turned up. Mar 2018 - Present5 years 1 month. Complex Engineering Reception and Triage. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. It also insists that the line is properly fixed. I could not recommend working for BT Openreach at all. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. If you cant change your appointment, chat online or call us and we'll do it for you. The fault is due to damage caused by someone at the customer's premises. I also get time for classroom learning which hopefully . Their service has stopped working and it is not fully fixed after two full working days. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. That's usually four or five days a week between Monday and Sunday. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Try their website here. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. They will try and get you . The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Sustainability, Northern BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. In 1987 I began a career as a British Telecom Engineer. Qube are employed directly by BT to do Internal Home Checks. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. 22h. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. sector, For global That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Work Experience. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Contact from abroad. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. The cookies is used to store the user consent for the cookies in the category "Necessary". These cookies will be stored in your browser only with your consent. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Depending on the provider and package you choose, you might be able to avoid paying for line installation.